scheduling

At alpaca-crew, we offer two seamless booking options: customized service through an assessment or direct booking for pre-defined services. Whether you need a tailored cleaning plan or already have a confirmed quote, our process ensures efficiency, transparency, and flexibility through the Client Hub.

For clients seeking a tailored cleaning approach, alpaca-crew provides assessments to evaluate the property and recommend the most suitable service plan. Assessments ensure quality control, prevent overlooked areas, and help clients avoid unexpected costs by addressing specific cleaning and maintenance needs. They also allow us to identify early signs of wear, moisture buildup, and other property concerns, helping clients maintain their spaces before minor issues escalate.

All assessments are booked through the Client Hub, allowing clients to select a date and time that fits their schedule.

Types of Assessments

• Initial Assessment – Required for first-time clients or properties needing a full evaluation to determine the appropriate cleaning plan.

• Re-Assessment – Designed for returning clients who need to adjust their service plan due to changes in property conditions or cleaning requirements.

• Express Assessment – A remote evaluation for small projects, specific cleaning inquiries, or clients requiring an expedited assessment process. This option provides general guidance rather than a full evaluation.

When is an Assessment Required?

An assessment must be booked through the Client Hub before scheduling a cleaning service if:

• The client is booking a service for the first time and requires a customized cleaning plan.

• The property is large, has specialized cleaning needs, or requires extensive maintenance.

• The client is requesting add-ons or additional services beyond standard cleaning.

• The property has not been serviced by alpaca-crew in the past six months.

Clients can choose between an on-site or remote Initial Assessment or Re-Assessment, while Express Assessments are conducted exclusively via video call or phone when booking through the Client Hub. Once scheduled, a confirmation email will be sent, and a team member will follow up with any initial inquiries. If rescheduling is necessary, the Client Hub allows clients to adjust their appointment effortlessly.

Following the assessment, clients will receive a detailed service quote within two to three business days, ensuring full pricing transparency before confirming their service.

For clients who already know what they need and have received a confirmed quote, direct booking is available through the Client Hub. These services follow a structured cleaning process and do not require an initial assessment, provided pricing has been finalized.

Services Available for Direct Booking

Clients can book the following services directly if they have received an approved quote:

• Standard Home Cleaning – One-time or recurring service for residential properties with a defined scope.

• Office Cleaning – Designed for small to medium-sized office spaces requiring routine maintenance.

• Move-In/Move-Out Cleaning – Comprehensive cleaning for properties transitioning between occupants.

• Post-Event Cleaning – For residential or commercial spaces needing post-event maintenance.

• Short-Term Rental Turnover Cleaning – A specialized service for Airbnb hosts and rental property owners with set expectations.

When is Direct Booking Available?

Clients can book a service directly through the Client Hub if they have received a confirmed quote and meet one of the following conditions:

• They are selecting a standard cleaning service that does not require an assessment and have received pricing confirmation.

• They are a returning client who has completed an assessment within the past six months and have an established rate.

• They need a one-time cleaning with a clearly defined scope, such as a move-in/move-out or post-event cleaning, and have received a finalized quote.

Booking Availability

• Direct bookings can be scheduled up to 30 days in advance through the Client Hub.

• Same-day or next-day appointments may be available based on scheduling capacity and require prior approval.

How to Book Directly

• Obtain a quote through an assessment or direct request.

• Log in to the Client Hub, select the approved service, and confirm the appointment.

• Receive a confirmation email with service details and a pre-cleaning guide to ensure            smooth preparation.

For clients who have not yet received a quote, we recommend starting with an assessment to ensure accurate pricing and service alignment.

For clients who opt for an assessment, alpaca-crew ensures that every recommendation is fully tailored to their needs. On the day of the assessment, a property expert will:

• Conduct a detailed evaluation of the space, identifying areas that require specialized attention.

• Discuss cleaning preferences, property maintenance concerns, and specific requests.

• Provide tailored recommendations based on the property’s condition and ongoing maintenance needs.

• Address any additional concerns or inquiries the client may have.

Assessments ensure that cleaning plans are comprehensive and aligned with the property’s unique maintenance needs. If necessary, alpaca-crew can also refer clients to trusted contractors for non-cleaning maintenance concerns such as minor repairs or property upkeep.

Following the assessment, clients will receive:

• A customized cleaning plan tailored to the property’s requirements.

• A detailed service quote outlining the scope of work and pricing.

• A copy of alpaca-crew’s Terms and Conditions for transparency in service agreements.

All documents will be available for review in the Client Hub, where clients can approve the plan and confirm the booking with a single step. If modifications are required, clients can submit a request through the Client Hub, and adjustments will be made promptly.

Returning Clients: Clients who have completed an assessment within the past six months can book their recommended services directly through the Client Hub without another assessment. If their service needs have significantly changed, a re-assessment may be required.

Once the booking is confirmed, clients will receive a pre-cleaning guide to help them prepare for the scheduled cleaning.

For any schedule changes or modifications, the Client Hub allows clients to update their appointments at any time. alpaca-crew understands that schedules may change, and its booking system is designed to be as flexible as possible.

To provide a streamlined and efficient service experience, alpaca-crew follows key operational principles:

• Defined Timelines – Clients who book an assessment will receive their customized cleaning plan and service quote within two to three business days.

• Pricing Transparency – Direct booking service rates are displayed in the Client Hub, and clients who complete an assessment receive a detailed quote before confirming their service.

• Flexible Scheduling – Clients can reschedule or modify services at any time through the Client Hub.

• Seamless Communication – Booking details, confirmations, and real-time updates are accessible through email and the Client Hub.

• Convenient Direct Booking – Clients who do not require an assessment can book standard cleaning services immediately without additional steps.

By centralizing all bookings and service management through the Client Hub, alpaca-crew ensures that clients can access, modify, and confirm their appointments with ease.

Get started today by logging into the Client Hub to schedule an assessment or book a service directly. If you have any questions, our support team is available to assist with the booking process and answer any inquiries.