rewards program

How It Works

The more frequently you schedule cleanings, the higher your discount. These discounts are applied immediately and remain active for as long as you maintain your recurring service schedule.

Residential & Commercial Clients:

• Weekly Cleanings (4+ per month): Receive a 5% discount on each cleaning.

• Bi-Weekly Cleanings (2 per month): Enjoy a 3% discount per cleaning.

• Monthly Cleanings (1 per month): Benefit from a 1.5% discount per service.

Additional Commercial Discounts:

• Daily Cleanings (5 or more per week): Receive a 7% discount on each cleaning session.

• Three-Times-Per-Week Cleaning: Enjoy a 5% discount per cleaning.

• Twice-Per-Week Cleaning: Get a 3% discount per session.

Locking in Your Discount

Customers receive their discount immediately when they book recurring services. To keep the discount permanently, they must complete three consecutive cleanings at their chosen frequency without skipping or exceeding rescheduling limits.

Once locked in, the discount remains active as long as the customer maintains their cleaning schedule. However, it may be removed if the customer:

• Misses a cleaning.

• Exceeds rescheduling limits.

• Pauses services for more than 60 days.

To regain the discount, customers must complete three consecutive cleanings again.

Grace Period Protection

If customers temporarily adjust their cleaning schedule, they won’t lose their discount right away. alpaca-crew offers a grace period to help maintain savings:

• Residential clients keep their discount for 4 weeks if their service frequency changes.

• Commercial clients keep their discount for 2 weeks if their cleaning schedule is adjusted.

After the grace period, the discount will reset unless the original schedule resumes.

Rescheduling Policy

• Clients may reschedule one service per quarter (every 3 months) without losing their discount.

• The rescheduled service must be completed within 7 days of the original date.

• Reschedules must be requested at least 24 hours in advance via the booking system, email, or phone.

• If a service is skipped or rescheduled beyond the grace period, the discount resets.

Losing the Discount After Locking It In

Even after locking in the discount, customers may still lose it if they:

Miss a Cleaning

• If a scheduled cleaning is skipped, the discount is removed and must be re-earned with three consecutive cleanings.

Exceed Rescheduling Limits

• Clients may reschedule a maximum of 3 times per year while keeping the discount.

• If a client reschedules twice in one quarter, they must complete their next scheduled cleaning on time to keep the discount.

Pause Services for More Than 60 Days

• If services are paused for more than 60 days, the discount is removed and must be re-earned with three consecutive cleanings.

Regaining Your Discount

If a customer loses their discount, they must complete three consecutive cleanings again to requalify.

Reactivation Bonus: Customers who rebook within 30 days of losing their discount may qualify for a faster requalification, requiring only two consecutive cleanings instead of three.

Emergency Reschedule

• Clients may request one emergency reschedule per year (e.g., illness, travel).

• The rescheduled service must be completed within 14 days to keep the discount.

Ensuring Long-Term Value

alpaca-crew is committed to providing high-quality service while ensuring the rewards program remains beneficial for all clients. To maintain balance and fairness, the following measures have been implemented:

• Cap on Total Discounts: Loyalty and frequency discounts cannot exceed 10% per service.

• Service Price Adjustments: Future service pricing will be reviewed periodically to align with the cost implications of the rewards program.alpaca-crew offers automatic discounts for clients who book recurring cleanings. These frequency discounts provide immediate savings on each scheduled service and can be combined with loyalty rewards for even greater benefits.

Clients who schedule regular cleanings unlock increasing savings by combining loyalty rewards with frequency discounts. The more frequently they book and the longer they continue service, the greater their savings. This approach allows clients to reduce costs while ensuring their space remains clean and well-maintained.

To illustrate how these savings build over time, we provide real-life examples for both residential and commercial clients, showing how discounts, gift cards, and service credits work together to maximize value.

Residential Client: Sarah’s Journey – Weekly Cleaning

Scenario:

Sarah books a weekly cleaning at $100 per visit to maintain her home. She consistently uses alpaca-crew’s services and progresses through the Loyalty and Frequency Discounts Program.

Step 1: Starting as a New Client

• Sarah pays full price ($100 per cleaning) with no discounts.

• Since she books weekly, she automatically receives a 5% frequency discount from the start.

• New weekly cost: $95 per cleaning.

Step 2: Reaching Plata (10+ Bookings)

• After completing 10 cleanings, Sarah qualifies for Plata.

• She earns a 2.5% loyalty discount on all future services.

• Since she already has a 5% frequency discount, her total discount is now 7.5%.

• New weekly cost: $92.50 per cleaning.

• She also receives a one-time $25 gift card.

• Additionally, she gets a one-time $50 Loyalty Reward Cash toward an add-on.

Plata Savings Summary:

• Weekly Savings: $7.50 per cleaning.

• Annual Savings (52 weeks): $390.

• Gift Cards Earned: $25.

• Loyalty Reward Cash: $50 toward an add-on.

Step 3: Advancing to Oro (25+ Bookings)

• After 25 cleanings, Sarah qualifies for Oro.

• Her loyalty discount increases to 3%, making her total discount 8% (5% frequency + 3% loyalty).

• New weekly cost: $92 per cleaning.

• She receives a $50 gift card for every additional 15 services completed.

• She also receives a $50 annual Loyalty Reward Cash for add-ons.

Oro Savings Summary:

• Weekly Savings: $8 per cleaning.

• Annual Savings (52 weeks): $416.

• Gift Cards Earned: $50 every 15 cleanings.

• Loyalty Reward Cash: $50 per year.

Step 4: Achieving Platina (50+ Bookings)

• After 50 cleanings, Sarah qualifies for Platina.

• Her loyalty discount increases to 5%, making her total discount 10% (5% frequency + 5% loyalty).

• New weekly cost: $90 per cleaning.

• She receives a $100 annual gift card.

• She earns a one-time $100 Loyalty Reward Cash for any cleaning service.

Platina Savings Summary:

• Weekly Savings: $10 per cleaning.

• Annual Savings (52 weeks): $520.

• Gift Cards Earned: $100 annually.

• Loyalty Reward Cash: $100 one-time.

Sarah’s Total Annual Savings at Platina

• Total Discounts Earned: $520 per year.

• Gift Cards Earned: $100 annually.

• Service Credits Earned: $100 one-time.

• Total Yearly Savings: $720 + free add-ons.

Commercial Client: John’s Journey – Three-Times-Per-Week Cleaning

Scenario:

John books three-times-per-week cleanings at $300 per session to maintain his office space. Since he books frequently, he qualifies for both frequency and loyalty discounts.

Step 1: Starting as a New Client

• John pays full price ($300 per cleaning) initially.

• Since he books three times per week, he automatically receives a 5% frequency discount.

• New cost per cleaning: $285.

Step 2: Reaching Plata (10+ Bookings)

• After 10 cleanings, John qualifies for Plata.

• He earns a 2.5% loyalty discount.

• Total discount per visit: 7.5% (5% frequency + 2.5% loyalty).

• New cost per cleaning: $277.50.

• He also receives a one-time $25 gift card.

• Additionally, he gets a one-time $50 Loyalty Reward Cash toward an add-on.

Plata Savings Summary:

• Savings Per Cleaning: $22.50 per session.

• Annual Savings (150+ cleanings per year): $3,375.

• Gift Cards Earned: $25.

• Loyalty Reward Cash: $50 toward an add-on.

Step 3: Advancing to Oro (25+ Bookings)

• After 25 cleanings, John qualifies for Oro.

• His loyalty discount increases to 3%, making his total discount 8% (5% frequency + 3% loyalty).

• New cost per cleaning: $276.

• He receives a $50 gift card for every additional 15 cleanings.

• He also earns an annual $50 Loyalty Reward Cash.

Oro Savings Summary:

• Savings Per Cleaning: $24 per session.

• Annual Savings (150+ cleanings per year): $3,600.

• Gift Cards Earned: $50 every 15 cleanings.

• Loyalty Reward Cash: $50 per year.

Step 4: Achieving Platina (50+ Bookings)

• After 50 cleanings, John qualifies for Platina.

• His loyalty discount increases to 5%, making his total discount 10% (5% frequency + 5% loyalty).

• New cost per cleaning: $270.

• He receives a $100 annual gift card.

• He earns a one-time $100 Loyalty Reward Cash.

Platina Savings Summary:

• Savings Per Cleaning: $30 per session.

• Annual Savings (150+ cleanings per year): $4,500.

• Gift Cards Earned: $100 annually.

• Loyalty Reward Cash: $100 one-time.

John’s Total Annual Savings at Platina

• Total Discounts Earned: $4,500 per year.

• Gift Cards Earned: $100 annually.

• Service Credits Earned: $100 one-time.

• Total Yearly Savings: $4,700 + free add-ons.

Final Takeaways: Why Stacking Discounts Matters

• Sarah saves $720+ annually while keeping her home spotless.

• John saves $4,700+ annually while ensuring a clean business space.

• Discounts are capped at 10% to ensure financial sustainability.

• Clients still benefit from gift cards and Loyalty Reward Cash, making services more valuable.

• The program remains attractive, sustainable, and rewarding.