faqs

At alpaca-crew, we believe in clarity, consistency, and convenience. Our FAQs are designed to give you fast, accurate answers—whether you're booking a service, reviewing a policy, or exploring membership benefits.

What You’ll Find:
FAQs are organized by topic, including assessments, scheduling, pricing, memberships, and more—reflecting our AI-powered service model. Every answer is based on official alpaca-crew policies to ensure transparency and consistency across all client interactions.

Need more help?
Our support team is ready to assist by phone, email, live chat, or through the Client Hub.

about

What is alpaca-crew?

A cleaning and property care company that uses AI to deliver proactive maintenance, detect issues early, and optimize cleaning strategies for long-term value.

What makes alpaca-crew different?

We combine expert cleaning with AI-generated reports, predictive insights, and structured service planning—offering more than just surface-level results.

Where do you operate?

We serve residential and commercial clients throughout the East Bay, including Richmond, Berkeley, Oakland, Emeryville, and surrounding areas.

How does AI enhance services?

Our system tracks property wear, suggests preventative care, and recommends custom cleaning plans—all based on real-time data.

What do the mascots represent?

Plata: Precision; Oro: Problem-solving; Platina: Long-term care—each tied to our AI-enhanced service model.

services

What services do you offer?

We provide residential and commercial cleaning, AI-powered assessments, add-ons like appliance detailing and carpet cleaning, and custom maintenance planning.

Do I need an assessment before service?

Yes, unless you’ve received a quote for a specific task. Assessments help tailor your cleaning plan and pricing accurately.

What types of assessments are available?

Initial Assessment – Onsite, required for new clients
Re-Assessment – Onsite or remote, for updated service needs
Express Assessment – Remote, ideal for small tasks
Quote Review – For clients who know exactly what they need

How do I book a service?

Submit a request through our Client Hub. After reviewing your form, we’ll send a quote. Once approved, we schedule your service or assessment.

How is pricing determined?

We use square footage, property condition, and service complexity—powered by AI—to calculate fair and transparent pricing.

Is there a minimum service fee?

Yes, our minimum service charge is $225 to ensure consistent service quality.

membership

What is a Member Dashboard?

A private access area for clients to view cleaning guides, submit surveys, and manage AI-enhanced service insights.

Is there a fee to become a member?

No. Membership activates automatically once you book your first service.

Do you offer rewards or loyalty perks?

Yes. Our Rewards Program is launching soon and includes loyalty tiers and frequency-based savings.

What are frequency-based discounts?

Active now:

Weekly: 5% off
Bi-weekly: 3% off
Monthly: 1.5% off

Commercial discounts are applied case by case.

Can these be combined?

Yes. Frequency and loyalty discounts can be stacked—up to 10% total per service.

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