faqs

We provide expert cleaning, property assessments, AI-powered reports, add-ons, and contractor referrals. Services are available for both residential and commercial properties.

An assessor reviews your space, and AI generates a report with cleaning tier, pricing, recommendations, and care insights based on your property’s condition.

An AI report combines on-site observations with AI analysis to provide cleaning recommendations, condition insights, structural flags, and care suggestions for your property.

Not at all. Reports are written in plain language and clearly show what was done, what needs attention, and how to care for your space moving forward.

We offer Initial ($100), Re-Assessment ($100), and free Quote Reviews. Assessments include AI reports and service plans. Quote Reviews provide pricing only, no evaluation.

Assessments offer full evaluations with AI reports. Quote reviews are for clients who know what they need and only want pricing, no walkthrough or analysis. 

A quote review is a no-assessment option. Submit your request and photos, and we’ll send a custom price. No AI report, walkthrough, or observations are included. 

A quote only. It does not include an AI report, tier classification, observations, referrals, or an assessment form. Best for returning clients or simple one-time cleanings. 

Select a quote review if you are clear on your service needs. For detailed property insight, long-term care planning, and AI-generated recommendations, choose an assessment. 

No. You may request a Quote Review for pricing only, or choose an assessment if you want a detailed AI report with service recommendations and tier classification.

Choose either an Initial Assessment or Re-Assessment for AI-powered insights. If you only need pricing and do not require a report, select a Quote Review instead. 

We review your request and respond within 2–3 business days. Depending on the option you select, we’ll send a quote, schedule a visit, or deliver your plan remotely.

To begin, submit a Request Form through our Client Hub. This is where you can book, reschedule, add extras, and manage all your services in one place. 

You’ll receive a pre-cleaning guide and confirmation of your appointment. Your Client Hub will update with scheduling details and access to all future reports, if eligible. 

If you completed an assessment, your report will be sent by email after your visit and also appear in your Client Hub for easy access. 

We’ll send you a pre-cleaning guide before your visit. It includes simple steps to help our team work efficiently and ensure your property is ready for service.

Yes. You can reschedule or cancel directly through the Client Hub. Please notify us at least 24 hours in advance to avoid potential cancellation fees.

Client satisfaction is our priority. If something was missed or doesn’t meet expectations, contact us within 24 hours and we’ll review and resolve the issue promptly.

Our AI reviews property type, condition, size, and service needs to generate pricing. Quote Reviews give fast estimates, while assessments offer deeper insight with tier classification. 

Yes, our minimum service charge is $225. This ensures we can uphold quality standards, allocate resources effectively, and deliver consistent results across all property types. 

We partner with mobile car wash providers in select areas. If requested, we coordinate scheduling so your vehicle can be serviced during your property appointment.

We use AI-assisted assessments to evaluate property layout and condition, then create a service plan tailored to your space, schedule, and goals. 

We serve residential and commercial spaces, including homes, offices, and retail. Our services are tailored to each property type to ensure effective care and lasting results. 

If we observe a problem, we’ll send a list of licensed providers who meet our standards. You may contact them directly or ask us to coordinate. 

No. We offer flexible scheduling, including after-hours options. Our cleanings are designed to support your routine with minimal disruption. 

Assessments are performed by trained assessors. Cleanings are handled by insured, background-checked subcontractors who follow our service standards. 

Our model was inspired by Plata, Oro, and Platina—observation, problem-solving, and care—paired with a smart AI assistant for long-term property insight. 

Client Hub is your secure portal to manage bookings, approve quotes, track services, and access reports. It works on any device and keeps your property care organized.

Enter your email to access the Client Hub. New members must complete the request form. Existing members get a secure login link to request, update, or manage services. 

The Member Dashboard gives you access to AI insights, service feedback, exclusive content, and future loyalty tools. It’s separate from your booking account in Client Hub.

No. Membership activates automatically once you book your first service. 

Yes. Clients earn discounts for frequent cleanings. Loyalty tiers with added perks are coming soon. 

Clients receive automatic savings: 5% off weekly, 3% off bi-weekly, and 1.5% off monthly cleanings. Commercial discounts are handled on a case-by-case basis.

Loyalty tiers reward long-term clients with perks like service credits, discounts, and gift cards. Tiers are based on visit milestones and will launch as the program expands.

Yes. Frequency and loyalty discounts can be stacked, with a maximum of 10% off per service. 

Insights on cleaning, care strategies, property tech, and behind-the-scenes stories that show how alpaca-crew is changing the way property care works. 

New content is added regularly, and members may receive highlights via email. 

These are illustrative examples showing how our services and AI assessments can support long-term care. They reflect typical outcomes based on real scenarios. 

Our case studies are inspired by real property conditions and outcomes but are currently for demonstration purposes. They help explain how our service model works. 

A transformation shows the impact of expert cleaning guided by AI-powered assessments. Each before-and-after reflects improvements based on a personalized service plan. 

Yes. All transformation images are from actual alpaca-crew clients. Results are driven by real service visits and AI-informed care recommendations tailored to each property. 

Yes. If you'd like to share your story and be featured, submit your experience through our Contact Form or email support@alpaca-crew.com to inspire others.

alpaca-crew is a property care company that combines expert cleaning, observational insight, and AI-powered assessments to support long-term property value.

alpaca-crew combines expert cleaning with structured assessments and AI-driven reports that guide service plans, detect risks, and support long-term property care. 

Our system tracks property wear, analyzes data, recommends preventative care, and creates custom cleaning plans based on your property's evolving needs.  

Plata observes, Oro solves, and Platina preserves. AI-paca analyzes findings and powers reports. Together they symbolize our intelligent, long-term property care. 

Yes. If we notice issues, we may refer you to trusted partners for repairs or maintenance. alpaca-crew is not responsible for third-party work.

We serve residential and commercial clients across the North and East Bay. If you're unsure about your area, contact us to confirm availability.

Digital gift cards redeemable for any residential or commercial service. Perfect for new homeowners, busy professionals, or corporate gifting. 

Visit our Gift Cards page at alpaca-crew.com/gift-cards. 

No. They’re valid anytime and can be used on any service. 

A 5% fee covers transaction and administration costs, helping us offer flexible gifting while maintaining service quality and reliability.

Yes. We work with licensed subcontractors and independent assessors. To explore future opportunities, email us at support@alpaca-crew.com or use our Contact Form to share your qualifications. 

Visit the Legal section of our website for all official policies. 

Yes. We protect your data with strict encryption protocols and never share it without consent. 

Our AI analyzes property conditions to generate personalized reports and care recommendations. It helps us deliver smarter service, not collect personal data. 

No. AI reports are based solely on visible property conditions, service history, and form inputs. We never use our store personal details like names or contact information. 

Our AI analyzes visual data and structured inputs to provide reliable property insights. While not diagnostic, reports are designed to support informed care decisions. 

Reach us by phone at (510) 731-6110, email support@alpaca-crew.com, use our website chat during business hours, or submit a request at alpaca-crew.com/contact.

Monday through Friday, 9:00 AM to 5:00 PM