faqs

We provide AI-powered property assessments, professional cleaning, and coordination with contractors for specialized work. Our approach blends skilled professionals with technology and ongoing monitoring to protect long-term value.

An assessor reviews your space, and AI generates a report with cleaning tier, pricing, contractor referrals, and care insights based on your property’s condition. Assessments are $99* and non-refundable.

*Pilot program pricing (June 2027 - May 2028). After pilot closes, new clients pay annual subscriptions starting at $499/year. 

learn more about pilot program 

An AI report combines on-site observations with AI analysis to provide cleaning recommendations, condition insights, structural flags, and care suggestions for your property. Each report is reviewed by our team to ensure accuracy and reliability. AI reports are informational tools, not professional inspections or certifications. 

No. Reports are written in plain language and highlight property conditions, care recommendations, and pricing so you know exactly what to do next.

No. Our AI reports analyze visible conditions only and cannot detect hidden, structural, or internal issues. For those concerns, please contact a licensed inspector or specialist.

We serve residential and commercial spaces, including homes, offices, and retail. Our services are tailored to each property type to ensure effective care and lasting results.

Assessments are performed by our trained assessors. Cleanings are handled by our service specialists, who are background-checked and follow our service standards.

We use AI-assisted assessments to evaluate property layout and condition, then create a service plan tailored to your space, schedule, and goals.

No. We offer flexible scheduling, including after-hours options. Our cleanings are designed to support your routine with minimal disruption.

If we identify an issue, we’ll recommend vetted partners and AI-generated providers based on reviews, pricing, and availability. You can contact them directly or have us coordinate. These contractors operate independently of alpaca-crew, and we make no warranties for their work.

No. Our referrals are optional. You may hire any professional you prefer. If you choose to work with a referred contractor, all terms, pricing, and quality of work are managed directly with them.

We offer Initial Assessments for $99*, Re-Assessments for $99*, and free Quote Reviews. Assessments include comprehensive AI reports with ongoing tracking, while Quote Reviews provide pricing with basic tier classification and referrals. 

*Pilot program pricing (June 2027 - May 2028). After pilot closes, new clients pay annual subscriptions starting at $499/year.

learn more about pilot program

Assessments offer full on-site evaluations with comprehensive AI reports, contractor referrals, and ongoing condition tracking. Quote Reviews provide pricing with basic tier classification and contractor referrals based on submitted details and photos, without on-site visits or ongoing tracking.

No. You may request a Quote Review for pricing with basic tier classification, or choose a full assessment if you want comprehensive AI reports with ongoing condition tracking and service recommendations. 

Our AI reviews property type, condition, size, and service needs to generate pricing. Quote Reviews provide fast estimates with basic tier classification, while assessments offer deeper insight with ongoing tier tracking. 

Yes, our minimum service charge is $250. This ensures we can uphold quality standards, allocate resources effectively, and deliver consistent results across all property types. 

To begin, submit a Request Form through our Client Hub. This is where you can book, reschedule, add extras, and manage all your services in one place. 

We review your request and respond within 2–3 business days. Depending on the option you select, we’ll send a quote, schedule a visit, or deliver your plan remotely.

We’ll send you a pre-cleaning guide before your visit. It includes simple steps to help our team work efficiently and ensure your property is ready for service.

No. You do not need to be home or on-site during your appointment. Please ensure our team has secure access and any entry codes or lockbox instructions are shared at least two hours before service.

Pets should be secured in a separate area during service for their safety and ours. If unrestrained pets prevent access, the appointment may be cancelled and subject to applicable fees.

Yes. You can reschedule directly through the Client Hub. Please provide as much notice as possible so we can accommodate your preferred time.

Our cancellation policy varies based on the type of service scheduled:

For Standard Cleaning Services:

• 24+ Hours' Notice: Free cancellation or reschedule, no fees
• Same-Day Cancellation (under 24 hours): 50% of scheduled service cost
• No-Show (denied access without notice): Full service amount charged 

For AI Property Assessments:

• 48+ Hours' Notice: Free cancellation or reschedule, no fees
• 24-48 Hours' Notice: 35% of assessment fee OR free reschedule (client choice) 
• Under 24 Hours: 50% of assessment fee 
• No-Show (denied access without notice): 100% of assessment fee charged 

Property assessments require advance coordination of specialized staff and equipment.  

Our staff handle all items carefully, but accidents can happen. Please submit a claims form within 24 hours with photos. Our liability is limited to the item's current value or the service fee, whichever is less.

Client satisfaction is our priority. If something was missed or doesn’t meet expectations, please submit a claims form within 24 hours and we’ll review and resolve the issue promptly.

Our smarter property care approach.

We evaluate your property holistically. Through AI-powered assessments, we: 

• Identify cleaning and maintenance needs
• Create personalized care strategies
• Provide expert service
• Coordinate trusted contractors when needed
• Track changes over time to protect your property’s long-term value.

Information collected during assessments and cleanings is used only to generate reports, track service history, and improve our AI system. We never sell client data. All information is handled according to our Privacy Policy.

We serve residential and commercial clients across the North and East Bay. If you're unsure about your area, contact us to confirm availability.

You may reach us through the following channels:

• Main Line: (510) 731-6110
• AI Agent (Call or Text): (415) 612-8850
• Email: support@alpaca-crew.com
• Website Chat 
• Contact Form Submission