faqs

A cleaning and property care company that uses AI to deliver proactive maintenance, detect issues early, and optimize cleaning strategies for long-term value.

We combine expert cleaning with AI-generated reports, predictive insights, and structured service planning. This offers more than just surface-level results. 

We currently serve residential and commercial clients throughout the North and East Bay regions:

Marin County 

Belvedere, Corte Madera, Fairfax, Larkspur, Mill Valley, Novato, Ross, San Anselmo, San Rafael, Sausalito, and Tiburon. 

Alameda County 

Alameda, Albany, Berkeley, Dublin, Emeryville, Fremont, Hayward, Livermore, Newark, Oakland, Piedmont, Pleasanton, San Leandro, Union City. 

Contra Costa County 

Antioch, Brentwood, Clayton, Concord, Danville (Town), El Cerrito, Hercules, Lafayette, Martinez, Moroga (Town), Oakley, Orinda, Pinole, Pittsburg, Pleasant Hill, Richmond, San Pablo, San Ramon and Walnut Creek. 

We are actively expanding across the Greater Bay Area. If you are unsure whether we serve your location, please contact us and we will be happy to help. 

Our system tracks property wear, suggests preventative care, and recommends custom cleaning plans—all based on real-time data. 

Plata: Precision; Oro: Problem-solving; Platina: Long-term care. Each tied to our AI-enhanced service model. 

We provide residential and commercial cleaning, AI-powered assessments, add-ons like appliance detailing and carpet cleaning, and custom maintenance planning. 

Yes, unless you’ve received a quote for a specific task. Assessments help tailor your cleaning plan and pricing accurately. 

• Initial Assessment – Onsite, required for new clients
• Re-Assessment – Onsite or remote, for updated service needs
• Express Assessment – Remote, ideal for small tasks
• Quote Review – For clients who know exactly what they need

An AI Report is a personalized summary you receive after your assessment or cleaning visit. It combines our team’s observations with AI analysis to give you a full picture of your property’s condition. This includes cleaning recommendations, structural flags, and next steps for care.

Not at all. Our system uses AI to support our team’s expertise, but your report is written in plain language with clear insights. You’ll see exactly what was done, what needs attention, and how to protect your space going forward.

Submit a request through our Client Hub. After reviewing your form, we’ll send a quote. Once approved, we schedule your service or assessment. 

We use square footage, property condition, and service complexity—powered by AI—to calculate fair and transparent pricing. 

Yes, our minimum service charge is $225 to ensure consistent service quality. 

Digital gift cards redeemable for any residential or commercial service—ideal for new homeowners, busy professionals, or corporate gifting. 

Visit our Gift Cards page at alpaca-crew.com/gift-cards. 

No. They’re valid anytime and can be used on any service. 

A 5% processing fee helps cover transaction and administrative costs associated with gift card purchases. This ensures we can continue offering flexible gifting options while maintaining the quality, precision, and care behind every service we provide. We appreciate your understanding and support.

A private access area for clients to view cleaning guides, submit surveys, and manage AI-enhanced service insights. 

No. Membership activates automatically once you book your first service. 

Yes. Our Rewards Program is launching soon and includes loyalty tiers and frequency-based savings. 

Active now:

• Weekly: 5% off
• Bi-weekly: 3% off
• Monthly: 1.5% off

Commercial discounts are applied case by case.

Yes. Frequency and loyalty discounts can be stacked, with a maximum of 10% off per service. 

Expert cleaning advice, sustainability tips, and AI property care strategies for homes and businesses. 

New content is added regularly, and members may receive highlights via email. 

Yes! If you’d like to share your story, we’d love to feature it. Your experience helps others discover the value of AI-powered property care. Contact us at support@alpaca-crew.com or submit your story through our Contact Form.

We offer opportunities for subcontractors, cleaning professionals, and admin staff. To apply, email support@alpaca-crew.com. 

Visit the Legal section of our website for all official policies. 

Yes. We protect your data with strict encryption protocols and never share it without consent. 

• Phone: (510) 731-6110
• Email: support@alpaca-crew.com
• Website Chat: Available during business hours
• Contact Form: alpaca-crew.com/contact

 Monday through Friday, 9:00 AM to 5:00 PM