Frequently Asked Questions

---

We offer our professional cleaning services to customers in the East Bay region of the San Francisco Bay Area in California. This area covers cities such as Hercules, Richmond, Berkeley, Emeryville, Oakland, Alameda, San Leandro, Hayward, Union City and Fremont. If you're unsure whether we service your area, please don't hesitate to contact us.

Our regular cleaning service includes dusting, vacuuming, sweeping, mopping, cleaning bathrooms, and cleaning the kitchen. We can also customize the service to fit your specific needs.

Yes, we bring our own cleaning supplies and equipment. However, if you have any special requests, please let us know and we'll do our best to accommodate them.

Yes, we want you to be completely satisfied with our cleaning services. If for any reason you're not happy with our work, please let us know within 24 hours and we'll make it right.

Yes, we offer discounts for customers who schedule recurring cleaning services. Please contact us for more information about our pricing and discounts.

Yes, all of our cleaners undergo a thorough background check before they're hired. We only hire trustworthy and reliable professionals to ensure the safety of our customers and their homes.

Yes, alpaca-crew offers both one-time and recurring cleaning services to fit your needs.

alpaca-crew uses eco-friendly cleaning products that are safe for you, your family, and your pets. We also use professional-grade equipment to ensure the best results.

alpaca-crew offers a range of cleaning services including residential cleaning, commercial cleaning, carpet cleaning, window cleaning, and more.

The cost of alpaca-crew's cleaning services varies depending on the type of service, the size of the area to be cleaned, and the frequency of cleaning. Please contact us for a free quote.

Yes, all of alpaca-crew's cleaners are fully insured for your peace of mind.

Tipping is always appreciated, but never required. If you choose to tip, we suggest a tip of 15% to 20%. This is a standard gratuity rate for service staff.