privacy policy

1. Information We Collect

When you use our services or visit our website, we may collect the following types of information:

• Personal Information – Includes your name, phone number, email address, payment details, and home or business address.

• Service Preferences – Information about the type of cleaning services you need, special requests, and service frequency.

• Website Data – We track how you interact with our website, such as pages visited and links clicked, to improve user experience.

• Payment and Transaction Information – Details related to invoices, receipts, and payment processing for our services.

• Customer Support Interactions – Any communications with our team, including service inquiries, complaints, or feedback, to enhance customer support.

2. How We Use Your Information

We use the information collected to:

• Provide Our Services – Process bookings, complete cleaning services, and handle payments.

• Improve Our Services – Understand client preferences and enhance our offerings.

• Communicate With You – Send appointment reminders, service updates, and promotions (only if you opt-in).

• Enhance Website Experience – Analyze website interactions to improve navigation and functionality.

• Fraud Prevention and Security – Detect and prevent fraudulent transactions and unauthorized access to your account.

• Compliance with Legal Obligations – Ensure we meet any legal, regulatory, or contractual requirements.

3. Your Consent to Use Our Website

By using our website or booking a service, you consent to the collection and use of your data as described in this policy. If you have concerns, please contact us before continuing to use our services or website.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

• Trusted Service Providers – Third-party companies assisting us in providing cleaning services, all of whom must maintain confidentiality.

• Payment Processors – Secure third-party payment platforms that handle transactions on our behalf.

• Legal Requirements – We may disclose your information if required by law, such as in response to a legal request or regulatory obligation.

• Business Transfers – In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the business transition.

5. How We Keep Your Information Safe

We use encryption, secure servers, and other safety measures to protect your data from unauthorized access or breaches. While we strive for maximum security, no system is completely foolproof.

6. Your Privacy Choices

You have control over how your data is used:

• Access – Request a copy of the personal information we hold about you.

• Update – Correct any inaccurate or incomplete information.

• Delete – Request the removal of your data, except where retention is required for legal purposes.

• Opt-Out of Marketing – Unsubscribe from promotional emails or messages at any time.

• Restrict Processing – Request limited use of your data in specific circumstances, such as during an ongoing dispute.

For any privacy-related requests, please contact us.

7. AI-Powered Assessments & Data Processing

7.1 How AI Processes Data

AI-powered assessments analyze property conditions based on observable factors such as surface cleanliness, material wear, and maintenance indicators. These insights are generated using historical data, service patterns, and real-time observations but do not involve deep structural analysis or personal surveillance. No sensitive client information (such as financial data, identity details, or private conversations) is processed by AI algorithms.

7.2 Data Privacy & Security in AI Reports

AI-generated reports are securely stored within alpaca-crew’s service platform and are only accessible to authorized personnel and clients. AI insights are not sold, shared, or transferred to third parties, except when legally required or explicitly requested by the client for external contractor referrals. All AI-driven data processing complies with industry-standard encryption and security protocols to prevent unauthorized access.

7.3 Client Control Over AI-Generated Insights

Clients can opt out of AI-powered assessments and predictive maintenance tracking if they prefer traditional service models. AI-generated recommendations are informational only, and clients retain full control over property maintenance decisions. If AI assessments suggest property concerns, clients must verify findings with a qualified professional before making maintenance decisions.

7.4 Accuracy Limitations & Client Acknowledgment

AI-generated reports may not capture hidden issues, concealed damages, or external environmental factors. Clients acknowledge that AI insights are advisory tools and should not be considered definitive inspections or repair evaluations. alpaca-crew is not liable for errors, omissions, or misinterpretations in AI-generated reports. Clients should consult with licensed professionals for any structural or safety concerns.

7.5 AI System Updates & Evolving Data Models

AI technology evolves over time to improve service accuracy and efficiency. Clients will be notified of major updates that affect AI-generated recommendations or data processing methods. Continued use of AI-powered services constitutes acceptance of system updates and enhancements.

8. Cookies and Tracking

We use cookies (small text files stored on your device) to:

• Remember your preferences and past visits.

• Improve website functionality and user experience.

• Track website analytics to enhance service offerings.

You can disable cookies in your browser settings, but doing so may limit some website features.

9. How Long We Keep Your Information

We retain your personal information only as long as necessary to provide services and comply with legal obligations. Once no longer needed, we securely delete or anonymize the data.

10. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from them. If we become aware of such collection, we will delete the data promptly.

11. Links to Third-Party Websites

Our website may contain links to third-party sites (e.g., mobile carwash vendors). We are not responsible for how these sites collect or use your information. Please review their privacy policies before engaging with them.

12. Commercial Clients

For business clients, we may collect additional information such as:

• Company name, office address, and cleaning needs.

• Custom service agreements, which are stored securely and used only to fulfill cleaning services.

• Service logs and history to maintain quality and compliance with business contracts.

13. Employee and Subcontractor Privacy

• All employees and subcontractors are required to follow strict data protection protocols.

• Personal information of employees and contractors, including tax documents and payment details, is kept confidential and used only for administrative and payroll purposes.

• Background checks may be conducted to ensure the safety and trustworthiness of our cleaning professionals.

14. Surveillance and Security Measures

• Some commercial and residential clients may have security cameras or surveillance systems on their property. We respect privacy rights and do not use or store any footage collected from client properties.

• Employees and contractors are informed when security cameras are present, and clients are encouraged to notify us if any additional privacy measures are required.

15. Text Messaging 

No mobile information will be shared with third parties for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data consent; this information will not be shared with any third parties.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any modifications will take effect immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about how we protect your data.