Privacy Policy

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At alpaca-crew, we take your privacy seriously and are committed to keeping your personal information safe. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our cleaning services. We want to be transparent with you about what we collect and how we handle it, so you can feel secure.We collect information in a few ways:

• When you visit our website, we may gather data like your IP address and browsing patterns.
• When you contact us, we collect your name, email, and phone number.
• When you book our services, we collect personal details like your address, service preferences, and payment information.

We use this information to personalize your services, keep in touch about your appointments, and improve our offerings. Rest assured, we don’t sell or rent your information to anyone. We also use top security measures to protect your data, and you have the right to access, update, or delete your information anytime.

If you have any questions or concerns about how we handle your data, please don’t hesitate to contact us. Your privacy matters to us, and we're here to help!

When you use our services or visit our website, we may collect:

• Personal Information: This includes your name, phone number, email address, payment details, and your home or business address.
• Service Preferences: Information about the type of cleaning you need (e.g., standard cleaning, deep cleaning, etc.), any special requests, or frequency of services.
• Website Data: We track how you interact with our website, such as what pages you visit or which links you click. This helps us improve your experience on our site.

We use your information to:

• Provide Our Services: To book and complete your cleaning service and process payments.
• Improve Our Services: To better understand your needs and make our services better.
• Stay in Touch: We may send you appointment reminders, service updates, or offers, but only if you’ve agreed to receive them.
• Website Improvements: We use your website interactions to improve how our site works and make it easier for you to use.

By using our website or booking our services, you agree to the way we handle your information as explained in this policy. If you’re not comfortable with how we collect and use your data, please contact us before continuing to use our services or website.

Our website may include links to third-party websites, like cleaning product vendors or partners. Please note, we’re not responsible for how those websites collect and use your data. We encourage you to read their privacy policies if you visit those sites.

We take your privacy seriously and use secure systems to protect your data. We use encryption and other safety measures to keep your personal information safe from unauthorized access or breaches. However, no system is completely foolproof, so while we do our best to protect your data, we can’t guarantee absolute security.

We will never sell or rent your personal information. However, we may share your data with trusted service providers who help us provide our cleaning services. These companies are required to keep your information confidential.

We may also need to share your data if required by law (for example, to comply with a legal process).

You have several rights to control how your information is used:

• Access: You can ask us to provide a copy of the information we hold about you.
• Update: If something is incorrect or missing, let us know, and we’ll update it for you.
• Delete: You can ask us to remove your personal information, but we may need to keep some data for legal reasons.
• Opt-Out of Marketing: If you no longer want to receive promotional emails or messages, you can unsubscribe anytime.

Feel free to contact us if you’d like to exercise any of these rights.

We use cookies (small files stored on your device) to improve your experience on our website. Cookies help us remember things like your preferences or past visits. You can manage your cookie settings in your browser, but disabling them may affect some features on our site.

We only keep your personal information for as long as we need it to provide services or comply with legal requirements. Once it’s no longer needed, we will securely delete or anonymize it.

We don’t knowingly collect personal information from children under the age of 13. If we realize we have inadvertently collected such data, we will remove it as soon as possible.

For businesses, we may collect information like your company name, office address, and cleaning needs. Just like with residential clients, we protect your data with the same level of care and use it only for the purpose of providing our services.

• Custom Services: If you’re a business, we may customize your cleaning schedule or services. These custom agreements are kept private and used only for providing cleaning.

We may update our Privacy Policy from time to time. When we make changes, we’ll update the “Effective Date” at the top of this page. Be sure to check this page regularly to stay informed about how we protect your data.