operations officer

This position can be based on-site or fully remote. On-site availability is preferred during the early stages of the company, with the role transitioning to remote operations as training, systems, and workflows become fully digital.

The operations officer role is highly selective and requires strong organizational capability, attention to detail, and operational judgment.

To be considered, submit your resume, relevant experience, and availability through our Operations Application Form included on this page.

Qualified candidates will be contacted for interviews and provided with an overview of the role, responsibilities, and initial training requirements.

This is a full-time position with competitive salary compensation aligned with the scope of operational, administrative, and financial duties.

Final compensation details, benefits, and terms are provided during the application process.

Ability to manage day-to-day scheduling, oversee service execution, coordinate workflows across assessors, specialists, and liaisons, and maintain smooth operational performance.

Capability to manage payroll, contractor payments, invoicing, expense tracking, licensing renewals, insurance documentation, and basic accounting functions with precision.

Strong communication skills to manage client inquiries, handle escalations, provide service updates, and ensure client satisfaction across both quote and assessment paths.

Capability to manage internal compliance tasks, maintain regulatory documentation, coordinate insurance claims, and handle dispute resolution using established company policies.

Proficiency with digital workflow tools, documentation systems, spreadsheets, invoicing software, client communication platforms, and other technology used in operational and field support environments.

Judgment to exercise discretion, maintain accurate records, support leadership decisions, and protect sensitive financial and operational information. 

Play a central role in shaping alpaca-crew’s systems, processes, and service execution as we expand our AI-powered property care model.

Gain hands-on experience managing the operational, financial, and administrative engine of a growing company.

Work closely with assessors, specialists, and network liaisons to maintain quality, service consistency, and client satisfaction.

Help refine workflows, enhance efficiency, and develop long-term operational structures that support company growth and scalability.

As alpaca-crew expands, this role evolves into senior operational leadership, with opportunities to manage departments, oversee teams, and build the future operational framework.

Work at the intersection of property care, artificial intelligence, and operational excellence within a forward-thinking, technology-driven environment.