Booking

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At alpaca-crew, we’ve designed a simple and seamless process to make booking your cleaning services as effortless as possible. To get started, visit the Client Hub and submit a request to schedule your free consultation. You can choose a time that fits your schedule and select between an in-person visit or a remote meeting based on your preference. Once your appointment is confirmed, you’ll receive an email with all the details, and one of our friendly representatives will reach out to you directly to confirm the appointment and answer any initial questions.

During the consultation, one of our cleaning experts will visit your space to conduct a thorough assessment and engage in a detailed conversation about your unique cleaning needs. Our expert will take the time to listen to your specific preferences and requirements, ask important questions to fully understand your goals, and provide personalized recommendations based on the assessment. This is your opportunity to share any concerns, special requests, or areas you’d like us to focus on. Our team will ensure the cleaning plan is customized to meet your exact expectations, and we encourage you to ask questions and provide feedback throughout the discussion. We aim to ensure that the plan we create is a perfect fit for your needs, leaving you confident that we’re providing the best possible service.

After the assessment, you’ll receive a personalized cleaning plan, a detailed quote, and our Terms & Conditions via the Client Hub, allowing you to review everything in one place. If you need any adjustments, simply request revisions through the Client Hub, and we’ll be happy to make them. Once you’re satisfied with the plan and quote, you can confirm your services and schedule your cleaning appointment—all through the Client Hub. Choose a date and time that works best for you, and your booking is set! Should you need to make any changes, reschedule, or request additional services, the Client Hub provides easy access to modify your bookings at any time.

Throughout the entire process, our team is readily available via the Client Hub or chat if you need assistance or have any questions. We’re committed to making your experience smooth and stress-free from start to finish!

Step 1: Schedule Your Free Consultation

Getting started with alpaca-crew is quick and hassle-free! Simply schedule your complimentary consultation by submitting a request through our easy-to-use Client Hub, where you can select a time that fits your schedule. Whether you prefer an in-person visit or a remote consultation, we offer both options to suit your needs. Once your appointment is confirmed, you’ll receive a confirmation email with all the details. To ensure everything goes smoothly, one of our friendly representatives will reach out to confirm your appointment, answer any initial questions you may have, and provide additional information to help you prepare for the consultation. We're here to make the process as seamless and convenient as possible!

Step 2: Appointment Confirmation & Assessment

On the day of your consultation, one of our cleaning experts will arrive at your location or meet with you virtually to conduct a thorough assessment of your space. They'll review your cleaning needs in detail, ensuring they understand your preferences and specific requirements. During this assessment, you’ll receive personalized advice on how we can best serve you. If something needs to be adjusted along the way, no worries—we’ll be flexible! You can ask questions or provide additional instructions at any point.

Important: If you need to reschedule or adjust the consultation, you can easily do so via the Client Hub or by contacting us directly. We’re here to make this process as convenient as possible!

Step 3: Review Your Personalized Plan & Confirm

After the assessment, we’ll send you a customized cleaning plan based on what we’ve discussed. This will include a detailed quote, along with our Terms & Conditions, for your review. All of this will be available through the Client Hub, where you can easily sign and approve the documents.

If you have any questions, need adjustments, or want to discuss any options, don’t hesitate to reach out through our chat feature in the Client Hub. We’re always happy to make revisions until you’re completely comfortable with everything.

Once you’ve reviewed and signed off on the personalized quote and terms, you’re all set to schedule your cleaning service through the Client Hub! You’ll have the flexibility to select a date and time that fits perfectly into your schedule. To ensure everything goes smoothly, we’ll also send you a helpful pre-cleaning guide with any preparation tips or instructions you may need before our team arrives.

Note: If you ever need to change or adjust your service after confirming, simply reach out through the Client Hub—we’re always here to help! 

Additional Key Enhancements

Clear Timeline: After the assessment, we’ll send your plan and quote within 2-3 business days. You’ll have all the time you need to review, ask questions, and make any changes.

Flexibility: If you need to reschedule the consultation or adjust your service plan at any point, it’s easy to do through the Client Hub or by reaching out to us. We understand life happens, and we want to make this process as stress-free as possible.

Personalized Communication: Throughout the entire process, we’ll keep you informed via the Client Hub and email. If you ever feel unsure or have questions, our team is just a chat away—ready to assist you in real-time.