Terms of Service

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Our Terms of Service outline the guidelines that ensure a smooth and enjoyable experience when booking our cleaning services. They cover everything from how to book and pay for services, to what happens if you need to cancel or reschedule, and how to prepare for your cleaning. These terms also explain how we’ll address any issues that may arise, so both you and our team are on the same page and there are no surprises.

We encourage you to read through our Terms of Service, as they help prevent misunderstandings and ensure a positive experience. If you have any questions or need further clarification, don’t hesitate to reach out—we’re here to help!

Once you book your cleaning appointment online, we’ll confirm your reservation via phone or email. Please note that submitting a booking request does not guarantee your chosen date and time until we send you confirmation.

To secure your cleaning appointment:

• Standard Cleaning: A $70 non-refundable deposit is required, which will be deducted from the total cost of the service.
• Move-Out or Deep Cleaning: A 50% non-refundable deposit is required.
• For credit card payments, a hold will be placed 24 hours before your cleaning, and the full charge will be processed after the service is completed.

For Commercial Clients: Custom pricing and deposits may apply depending on the size and scope of the commercial space. Please contact us directly for tailored quotes.

We understand that life can be unpredictable! If you need to cancel or reschedule, please notify us at least 24 hours in advance.

• If we do not receive a 24-hour notice, your deposit will be used as a cancellation fee, and a new deposit will be required to reschedule.
• You can reschedule your appointment up to 4 times with at least 24 hours' notice. After that, your deposit will be forfeited.

For Commercial Clients: Cancellations or changes made less than 48 hours before your scheduled appointment may result in a higher cancellation fee depending on the complexity of the cleaning service.

We are proud of our trained, background-checked, and reliable cleaning team. Typically, we send one cleaner for standard appointments, but for larger jobs, we may send a team. Our cleaners are drug-tested and vetted for your safety and peace of mind.

• Residential Clients: You will typically be assigned one cleaner, unless otherwise specified.
• Commercial Clients: A cleaning team may be assigned based on the size and complexity of your commercial space.

For safety reasons, we reserve the right to refuse or terminate service if:

• The property is deemed unsafe (e.g., hazardous conditions, unsanitary conditions, or unsafe premises).
• There is excessive clutter or trash that prevents effective cleaning.
• Health and safety concerns arise, such as visible mold or dangerous waste.

If we cancel service for any of these reasons, a cancellation fee will apply.

To ensure the best results, we ask that you:

• Residential Clients: Please tidy up as much as possible by clearing floors and surfaces before our arrival. If you’d like us to handle this, we can adjust the cleaning cost accordingly.
• Commercial Clients: Make sure we have clear access to all areas needing cleaning, and let us know if there are any special instructions for high-traffic areas or sensitive equipment.

Please ensure that there is convenient parking available for our cleaning team. If parking is unavailable, a parking fee may be charged to your card. If we cannot access your property due to parking issues, we will consider it a cancellation, and the cancellation fee will apply.

For Commercial Clients: Parking and access to loading docks are important for efficiency. Please ensure that adequate parking or loading zones are available.

We offer various add-on services to enhance your cleaning experience. Some of these include:

• Eco-friendly cleaning products
• Carpet cleaning
• Oven and refrigerator cleaning
• Pet hair removal
• Deep cleaning of windows, blinds, and baseboards
• And more!

Please let us know if you’re interested in any of these services when booking. Additional charges will apply.

We love pets, but for the safety and efficiency of your cleaning, we ask that:

• Residential Clients: Pets be kept in a separate area during the cleaning. If a pet is anxious or poses a safety risk, we may need to leave the premises, and the cancellation fee will apply.
• Commercial Clients: Please ensure pets are not present in cleaning areas as it may disrupt the service or pose a safety risk.

Our cleaning fees are based on the size and condition of your property. If additional time or resources are required to complete the cleaning, we will contact you for approval before proceeding with any extra charges.

For Commercial Clients: Pricing may vary based on the complexity of the commercial space, frequency of service, and any special requests (e.g., specialized cleaning for equipment or high-traffic areas).

Payments are due on the day of service. We accept:

• Cash
• Check
• Credit Card
• PayPal, Zelle, or CashApp

Please note:

• We do not offer refunds for completed services. If you're unhappy with your service, please contact us within 24 hours, and we will come back to fix any issues at no extra charge.

We offer discounts for recurring services! After your first cleaning, you’ll receive a discount on future cleanings. If you miss a scheduled cleaning, the frequency and price may be adjusted.

To ensure your cleaning goes smoothly, please make sure our team can access your property:

• If we are locked out and cannot reach you within 15 minutes, your appointment will be considered canceled, and the cancellation fee will apply.
• You can provide a key or access code to facilitate entry.

If you have an alarm system, please deactivate it or provide us with the code. If the code changes, notify us ahead of time to avoid any lockout charges.

If you wish for us to use your vacuum or other cleaning equipment, please be aware that we are not responsible for any damage caused to your equipment. If your equipment is not in working order, we will not be able to use it.

We bring all necessary cleaning supplies with us. If you prefer us to use specific products (e.g., eco-friendly cleaners), please let us know before the appointment. If you provide your own supplies, we are not responsible for any damage caused.

For safety reasons, we cannot move heavy furniture or clean areas that are difficult to reach (e.g., high shelves). Please move any large or heavy items before our arrival so we can clean behind them.

While we take great care when cleaning, accidents can happen. If any damage occurs during the cleaning, we are insured for repair or replacement. However, we are not responsible for:

• Normal wear and tear
• Improper installation of items
• Fragile or valuable items (e.g., artwork, collectibles)

If something breaks, please notify us within 24 hours, and we will work with you to resolve the issue.

We strive to arrive within the scheduled cleaning window (typically 8:00 AM - 11:00 AM or 11:00 AM - 3:00 PM). If we are running late, we will notify you via phone or text.

We do not provide services on the following holidays:

• Independence Day
• Thanksgiving
• Christmas Eve & Day
• New Year’s Eve & Day

If severe weather prevents us from reaching your location, we will reschedule the cleaning.

If you need to leave a key for access, please use a lockbox. We will return the key to the lockbox after the service. If the key is left in an unsecured location, we are not responsible for any theft or damage.

Please refrain from hiring our cleaning staff directly for personal or non-company work. We invest significant time and resources into training our team, and this policy ensures a professional relationship between you and our cleaners.

Additional fees may apply for:

• Cleaning outside our standard service area
• Last-minute bookings outside of regular hours

These Terms of Service are governed by the laws of the state in which we operate.

We reserve the right to update or modify these terms at any time. When updates are made, they will be posted immediately on our website. Continued use of our services constitutes your agreement to the updated terms.

We provide a range of residential and commercial cleaning services based on the specific package you select. Our cleaning services may include, but are not limited to:

• Standard Cleaning: Routine cleaning of common areas, bathrooms, kitchens, and floors.
• Deep Cleaning: A more thorough cleaning, which may include detailed cleaning of areas like baseboards, light fixtures, and behind furniture.
• Move-in/Move-out Cleaning: Cleaning services for properties between tenants or owners, which may include special focus on areas like cabinets, appliances, and carpets.
• Post-Construction Cleaning: Specialized cleaning for newly built or renovated homes and commercial spaces, involving the removal of dust, debris, and construction-related messes.

Any services outside of the agreed-upon scope will require prior approval, and additional fees may apply.

We strive to provide high-quality service during every cleaning appointment. While we aim to meet your expectations, please note the following:

• Our cleaning staff will perform the cleaning in accordance with the package you booked.
• We are not responsible for pre-existing conditions such as stains, damage, or difficult-to-remove dirt that cannot be reasonably addressed with standard cleaning methods.
• We may not be able to achieve a 100% clean result on certain surfaces or materials, particularly if the item has not been maintained or is too worn.

For the safety and well-being of our staff and clients, no smoking is allowed during the service. This includes smoking inside the property or near areas where cleaning is being performed. 

If smoking is required during breaks, it must be done in a designated area away from the cleaning zones.

We take your preferences seriously when it comes to the cleaning products used:

• Residential Clients: If you prefer eco-friendly, green, or non-toxic cleaning products, please notify us prior to your service. We will do our best to accommodate your request.
• Commercial Clients: Commercial spaces may require more specialized or industrial-grade cleaning products, and we will ensure these are used unless you provide your own preferred cleaning agents.

Please note that we cannot be held responsible for any allergic reactions or sensitivities to specific cleaning products unless we are notified of such concerns before the cleaning service begins.

We are happy to accommodate any special requests or instructions you may have for your cleaning service. To ensure that your expectations are met, please provide clear and detailed instructions at least 48 hours prior to your scheduled service. Special requests or changes made on the day of service may not be able to be accommodated and may result in additional charges.

As our client, you are responsible for providing us with the necessary information regarding any health and safety risks present in the property, including:

• The presence of asbestos, mold, lead paint, or any dangerous chemicals.
• Pets that may be aggressive, potentially hazardous to our staff, or interfere with the cleaning process.

If any health or safety risks are discovered during the cleaning appointment, we reserve the right to terminate the service and apply the cancellation fee.

We are not responsible for any pre-existing damage to the property or its contents. Our team will take the utmost care in handling your belongings, but we are not liable for:

• Damage caused by improper installation, existing structural issues, or furniture that is not securely positioned.
• Scratches, nicks, or dents on surfaces such as wood floors, furniture, or glass that were already present before the cleaning.

Please notify us of any existing damage so that we can take extra care to avoid further issues.

• Heavy Duty Cleaning: We do not provide heavy-duty services such as cleaning of major appliances that require disassembly, large-scale water or flood damage restoration, or pest extermination.
• Gutters & Roof Cleaning: We do not perform gutter or roof cleaning as part of standard residential or commercial cleaning services.

For these types of services, we recommend hiring specialists or contractors equipped for such tasks.

To enhance your experience, we may use scheduling and communication platforms that allow us to send reminders, updates, and promotional offers via:

• Text messages
• Emails
• Automated scheduling tools

By booking with us, you agree to receive these messages related to your service. If you wish to opt out of any marketing communications, please let us know.

In the event that a dispute arises regarding the services rendered, we encourage clients to contact us directly within 24 hours of the service. We are committed to resolving any concerns in a timely and professional manner.

• If we are unable to resolve the issue directly, you may pursue resolution via mediation or other alternative dispute resolution methods before resorting to legal action.

Our cleaning services are fully insured for your protection. In the unlikely event of any accidental damage or injury, we are covered by liability insurance.

• General Liability Insurance: Covers damage to your property caused by our cleaners.
• Workers’ Compensation: Protects you in case of injury to one of our staff members while performing services at your property.

We ask that you report any incidents involving damages or injuries within 24 hours of the cleaning service so we can process claims appropriately.

We reserve the right to temporarily suspend or delay services due to unforeseen circumstances, such as:

• Weather-related issues: Severe weather conditions that prevent safe access to the property.
• Staff availability: Emergencies or unexpected staffing shortages.

In these cases, we will make every effort to reschedule your cleaning at your earliest convenience.

We value your feedback! After each cleaning appointment, you will receive a request to provide a review or feedback. We appreciate all comments as they help us improve our services.

• Incentives: We may offer discounts or small incentives for leaving a review or testimonial, but your feedback is always voluntary.

In some cases, we may work with third-party contractors or subcontractors to complete specialized tasks (such as carpet cleaning or window washing). All third-party services are provided by companies or individuals we trust. By agreeing to these terms, you consent to these subcontractors performing specific services during the cleaning appointment.

We respect your privacy and confidentiality. Any sensitive information we come into contact with during the cleaning process, such as documents, personal items, or passwords, will be handled with the utmost care. We will not disclose or share any personal information to third parties unless required by law.

Both our residential and commercial cleaning services comply with all local, state, and federal regulations, including but not limited to:

• Health & Safety Codes
• Environmental Impact Standards
• Employment and Labor Laws

We ensure that our staff are trained to meet or exceed all regulatory requirements and that our services are compliant with applicable industry standards.

We are not liable for any delay or failure in performance due to events outside of our reasonable control, such as:

• Natural disasters
• Fires
• Strikes
• Government orders or restrictions

If such an event occurs, we will work to reschedule or find alternative solutions for the affected services.

In the event of any discrepancy or misinterpretation between different versions of these Terms of Service (e.g., translation into other languages), the English version will prevail.