Loyalty Program

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At alpaca-crew, we deeply appreciate the trust and loyalty you’ve placed in us, and we want to show our gratitude through an exclusive Loyalty Program designed just for you. This program is crafted to reward our recurring clients with meaningful benefits, exclusive discounts, and personalized services, all while ensuring a sustainable and fair experience for both you and us.

As a valued customer, the more you book with alpaca-crew, the more you’ll unlock! From special discounts on future services to exciting rewards like gift cards and complimentary add-ons, our Loyalty Program is our way of saying “thank you” for your continued support.

Every service you book brings you closer to even greater rewards. We’ve designed our tiers to ensure you get more for your commitment, helping you enjoy a cleaner, more comfortable space while saving money along the way.

Ready to start earning rewards? Join today and watch your benefits grow as you continue to trust alpaca-crew with your cleaning needs!

Below is an in-depth explanation of each tier of our program, along with how you can earn rewards and maintain your status: 

How Our Loyalty Program Works

The Loyalty Program is divided into three tiers, each offering more substantial rewards as you complete more services with us. As you progress through the tiers, you'll receive higher-value rewards, greater discounts, and even complimentary services. Your loyalty is appreciated, and our program is designed to ensure you get the maximum benefit from your ongoing patronage.  

Tier I (Plata) - The Beginning of the Journey

Achieving Tier I marks the first step in your journey with us. After booking 10 services, you will unlock a $50 gift card to use for future services. This is your first step toward regular rewards that grow with every service. Plus, you will receive 1 complimentary add-on to enhance your service experience—whether it’s a pet hair removal, eco-friendly product, or something else that makes your space shine.

Discount Benefit: As a Tier I member, you’ll also get 2.5% off future services once you've completed your 10th service. This discount is applied to your regular service price after booking your 10th service.

To maintain Tier I: To keep your Tier I status, you must book at least 3 services every 6 months. If you fail to do so, your membership will be downgraded to a non-tiered member, and you will lose the associated benefits. 

Tier II (Oro) - For the Truly Loyal Customers

Once you’ve booked 25 services with us, you’ll automatically be upgraded to Tier II. As a Tier II member, you will earn a $75 gift card (accrued after every 10 services you complete), which can be used toward any future services. You will also enjoy 2 complimentary add-ons, such as oven cleaning or bathroom disinfection, to further enhance your cleaning experience.

Discount Benefit:Your discount increases to 3% off future services. The more services you book, the more savings you will enjoy on every cleaning.

To maintain Tier II: To keep your Tier II status, you must book at least 4 services every 6 months. If you fail to meet the requirement, you will be downgraded to Tier I. 

Tier III (Platina) - Ultimate Loyalty RewardedTier IIIis the highest level of our loyalty program, and it’s reserved for our most dedicated clients. To achieve Tier III, you must have booked 50 serviceswith us. As a Tier III member, you will enjoy the highest-value rewards and the best discountsavailable.

Rewards Include:

• $150 gift card (1 per year), which can be used for any future service.
• $150 off your next deep cleaning, helping you save on more extensive cleaning sessions.
• 5% discount on your next 5 services. After you’ve used your 5% discount, the discount will reset and continue to provide savings on your future appointments.

To maintain Tier III: To keep your Tier III status, you must book at least 8 services every 6 months. If this threshold is not met, you will be downgraded to Tier II. 

What Makes This Program Special?

Our Loyalty Program isn’t just about offering discounts; it’s about recognizing your commitment to us as your cleaning service provider. Here’s what sets our program apart:

- Real, Tangible Rewards: We offer gift cards, complimentary add-ons, and service discounts that have real value for you.

- Gradual Rewards Structure: The more you book, the more you earn—rewards are tailored to make you feel truly appreciated as you progress through each tier.

- Exclusive Benefits: Members who reach Tier III will gain access to significant perks, like deep cleaning discounts and top-tier discounts on all services.

- Controlled, Sustainable Model: While our rewards are valuable, we’ve carefully structured the program so that it remains financially sustainable. Limited rewards (e.g., annual gift cards) and discount restrictions help ensure you always get great value      without compromising our quality of service.

How to Get Started

Joining the Loyalty Program is simple! All you need to do is book your cleaning services with alpaca-crew. With each completed service, you’re one step closer to unlocking more rewards and climbing to the next tier.

Maximizing the Value of Your Membership

We want you to feel that every service you book with alpaca-crewis a step toward greater rewards. Whether you’re booking a routine cleaning, deep cleaning, or any other service, you’ll know that your loyalty will pay off.

Remember, the more services you book, the closer you get to more significant discounts, exclusive perks, and customized experiences. Let’s keep your home or office sparkling while rewarding you for being part of our alpaca-crewfamily! 

Sign Up Today

Start your journey toward more rewards with alpaca-crew. Book your next cleaning today, and let the rewards begin!