accessibility

This page outlines our commitment to web accessibility, the measures currently in place, and the steps being taken to improve the experience for all users.

Accessibility is not a compliance checkbox. It is a reflection of how alpaca-crew approaches every aspect of its service: with care, transparency, and a standard that does not make exceptions for who gets a quality experience.

If you encounter any barrier on this website, or if you require content in an alternative format, our team is here to help. Use the contact form at the bottom of this page to reach us directly.

alpaca-crew strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as developed by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities and are the recognized benchmark for digital accessibility compliance.

We approach accessibility the same way we approach property care: with diligence, transparency, and a commitment to continuous improvement. Our goal is a website that works for every client, every visitor, and every user. 

We are actively working to improve the accessibility of this website. We recognize that full compliance is an ongoing process, and we are committed to making meaningful progress before and after our launch.

Our current efforts include reviewing pages for common accessibility barriers (image descriptions, link clarity, and heading structure) and maintaining a documented remediation log to track improvements over time.

We do not claim full WCAG 2.1 Level AA conformance at this time. What we do commit to is a good faith, documented, and continuous effort to get there.

alpaca-crew's primary website is built on GoDaddy's website builder, a drag-and-drop platform that does not provide access to the site's underlying source code. Certain WCAG technical requirements involve source code modifications that are outside the scope of what GoDaddy's editor permits.

What this means for you: Most accessibility functions on this site work as expected. Where platform constraints prevent full technical compliance, we document those limitations openly and prioritize workarounds wherever available.

This is a structural limitation of the platform, not a reflection of alpaca-crew's intent. We are committed to working within and around these constraints as the business grows.

Accessibility is not a one-time fix. We treat it as an operational commitment with a structured improvement plan that evolves alongside the business.

Before launch, our focus is on identifying and resolving the most common accessibility barriers across all pages. Post-launch, we plan to expand our tooling, complete a full site audit, and revisit our platform options as traffic and client volume grow.

Every improvement we make is documented. That record is part of our good faith commitment to users and regulators alike.

If you encounter any barrier on this website, or if you require content in an alternative format, use the form below to submit your request. We respond to all accommodation requests and accessibility inquiries within 2-3 business days.

Please describe the accessibility barrier you encountered, or the alternative format you need. The more detail you can provide, the faster we can assist. 

Common request types include: 

• Image or media missing description
• Keyboard or navigation barrier 
• Color contrast or visual difficulty 
• Screen reader incompatibility 
• Form or interactive element barrier 
• Request for alternative format 
• Other 

If you have submitted an accessibility feedback request and are not satisfied with our response, or if you wish to escalate a formal accessibility complaint, you may contact the following bodies:

• U.S. Department of Justice, Civil Rights Division – for complaints under the Americans with Disabilities Act (ADA) regarding website and service accessibility.
• California Civil Rights Department (CRD) – for complaints under the California Unruh Civil Rights Act involving discrimination by business establishments, including accessibility barriers affecting individuals with disabilities. 

We encourage direct contact with us first. Most accessibility concerns can be resolved quickly through direct communication.